Hello, I'm

Srini Gondi.

Enterprise Technology Operations & SaaS Leadership.

I'm a Cloud and Enterprise Technology Operations leader with 22+ years of experience running global SaaS, infrastructure, and production environments. At Oracle Retail, I led operations supporting 50+ Fortune 500 clients, maintaining 99%+ SLA performance while improving reliability, modernizing platforms, and leading global engineering teams.

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01. About Me

I'm a Cloud and Enterprise Technology Operations leader with 22+ years of experience running global SaaS, infrastructure, and production environments where reliability, service delivery, and customer impact matter every day.

My career began in deep infrastructure and middleware engineering, and over time my scope expanded into leading global operations, developing technical teams, managing enterprise customer escalations, and improving how business-critical platforms are run.

At Oracle Retail, I led SaaS operations supporting a portfolio of 50+ Fortune 500 clients across production and non-production environments. My responsibility spanned the cloud lifecycle from onboarding and provisioning through upgrades, migrations, environment refreshes, incident management, and ongoing service reliability.

My background spans cloud operations, SaaS operations, infrastructure, middleware and integration platforms, service delivery, incident and problem management, and technology modernization.

Leadership and technology domains I work across:

  • SaaS & Cloud Operations
  • Service Delivery & Governance
  • Cloud (OCI, AWS)
  • Kubernetes
  • Enterprise Integration & Middleware
  • AI-Enabled Operations
SG

Cloud & Enterprise Technology Operations Leader

Oracle · Retail GBU

Greater Boston Area, MA

22+ Years in Enterprise Technology
50+ Fortune 500 clients
99% SLA compliance
30% Downtime reduced

02. Professional Experience

Technical Director, Global Cloud Operations · Oracle (Retail GBU)

Mar 2017 — Present

Program Operations Lead · SaaS Continuity · Greater Boston Area, MA

  • Led global SaaS and cloud operations for Oracle Retail, supporting a portfolio of 50+ Fortune 500 clients across production and non-production environments.
  • Owned service reliability, operational planning, major incident response, customer escalations, cloud lifecycle activities, and modernization across business-critical retail platforms.
  • Built and led a global engineering team of 10 to 12 across time zones, directly interviewing and hiring seven engineers while developing the team through mentoring, technical training, and clear accountability.
  • Reduced enterprise downtime by 30% and improved uptime by 25% through proactive incident management and predictive maintenance.
  • Cut recurring incidents by 40% through standardized operating procedures, ITIL-aligned change and problem-management practices, and stronger operational governance.
  • Maintained 99%+ SLA performance across major service launches, upgrades, migrations, and ongoing SaaS operations.
  • Led Kubernetes and containerization modernization across key retail applications to improve scalability, fault tolerance, and deployment efficiency.
  • Served as a senior escalation point for enterprise customers, coordinating across Cloud Engineering, Development, Security, Database, and DevOps teams.

Fusion Middleware Practice Lead / Manager · Data Intensity LLC

Jun 2015 — Sep 2016

Greater Boston Area, MA

  • Led the Oracle Fusion Middleware practice, overseeing service delivery, technical direction, team coordination, and client support across enterprise middleware environments.
  • Partnered across application and infrastructure teams to integrate middleware with Oracle EBS and JD Edwards, improving cross-system reliability and operational efficiency.
  • Standardized service delivery through team runbooks, process documentation, and automation, improving support consistency and accelerating incident resolution.

Technical Lead, Global Infrastructure · Weatherford International

Jul 2013 — Jun 2015

Greater Houston Area, TX

  • Managed enterprise IT infrastructure across multiple global regions, with responsibility for high availability, business continuity, disaster recovery readiness, monitoring, and operational reliability.
  • Improved operational response by reducing incident resolution times 20% through automation and modern observability practices.
  • Partnered with business and IT stakeholders to deliver secure, scalable, resilient infrastructure aligned with compliance and operational requirements.

Earlier Experience

Oracle · AZ Dept. of Revenue Sr. Oracle Fusion Middleware Architect Provided senior technical guidance for enterprise middleware environments, supporting stability, high availability, and mission-critical integrations.
ATI Allvac Sr. Oracle Fusion Middleware Architect Supported enterprise middleware infrastructure with a focus on availability, stability, and operational continuity.
SITA Sr. Oracle Fusion Middleware Administrator Supported enterprise middleware environments with a focus on system stability, performance, and high availability.
American Tower Sr. Oracle Fusion Middleware Administrator Supported middleware integration and environment stabilization, improving reliability and operational consistency.
Freddie Mac Sr. Oracle Fusion Middleware Integrator Supported enterprise SOA and middleware environments with a focus on security, availability, and operational stability.
Citi WebLogic Systems Administrator / SDM Supported WebLogic infrastructure with a focus on performance, stability, and high availability.
IBT / State Street Infrastructure Support Supported high-volume, load-balanced middleware infrastructure with a focus on scalability, performance, and 24/7 availability.
BankOne Systems Engineer Supported application packaging and deployment for retail banking platforms, improving delivery consistency and environment stability.
ExxonMobil Application Packaging Supported enterprise software packaging and automated deployment with a focus on consistency, security, and reliable workstation delivery.

03. Core Competencies

Operations & Delivery

  • Global SaaS & Technology Operations
  • Service Delivery & Operational Governance
  • SLA, KPI & Availability Management
  • Major Incident, Risk & Change Leadership

Cloud & Infrastructure

  • Cloud Infrastructure — OCI, AWS
  • Kubernetes & Containerization
  • Cloud Lifecycle Management
  • Observability & Predictive Maintenance

Leadership & Strategy

  • Global Technology Operations Leadership
  • Executive Stakeholder & Client Engagement
  • Team Leadership & Talent Development
  • Technology Strategy & Enterprise Modernization

Education & Certifications

Bachelors of Engineering Computer Science
AWS Certified Solutions Architect – Associate Amazon Web Services (AWS) · Issued Aug 2026
Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate Oracle · Issued Jul 2025
Oracle WebLogic Server 12c Certified Implementation Specialist Oracle · Issued Sep 2015

04. Contact

Let's Connect

I welcome conversations about enterprise technology operations, SaaS and cloud operations, service delivery, reliability, modernization, and building high-performing global teams. I’m particularly interested in Director-level leadership opportunities where I can bring together operational excellence, technology strategy, and strong team leadership.

Contact Me