Hello, I'm

Srini Gondi.

Enterprise Technology Operations & SaaS Leadership.

I'm a technology operations executive with 22+ years leading mission-critical SaaS platforms, enterprise technology operations, and cloud transformation. As Technical Director at Oracle's Retail GBU, I govern 99%+ SLA compliance across a portfolio of 50+ Fortune 500 clients — aligning global teams, technology strategy, and operational governance to deliver reliable, measurable business outcomes.

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01. About Me

I'm a technology operations leader with more than two decades of experience leading global SaaS operations, enterprise platforms, and technology transformation. I build reliable, scalable operating environments that align engineering teams, business stakeholders, enterprise clients, and partners around measurable service outcomes.

I've led global cross-functional teams supporting Fortune 500 clients, strengthening service governance, executive escalation management, operational resilience, and cloud modernization. My leadership combines deep technical judgment with disciplined service delivery — developing high-performing teams, improving accountability, reducing risk, and translating technology decisions into business outcomes.

My technical foundation spans cloud infrastructure, Kubernetes, middleware, and enterprise integration, complementing my focus on operating models, organizational leadership, and transformation programs that enable technology teams to perform at scale.

Leadership and technology domains I work across:

SaaS & Cloud Operations
Service Delivery & Governance
Cloud (OCI, AWS)
Kubernetes
Enterprise Integration & Middleware
AI-Enabled Operations

22+ Years in Enterprise Technology

50+ Fortune 500 clients

99% SLA compliance

30% Downtime reduced

02. Professional Experience

Technical Director, Global Cloud Operations · Oracle (Retail GBU)

Mar 2017 — Present

Program Operations Lead · SaaS Continuity · Greater Boston Area, MA

Directed global enterprise SaaS operations across a portfolio of 50+ Fortune 500 clients, owning the full Cloud Lifecycle Management and supporting business continuity through reliable service delivery.
Led enterprise modernization initiatives across XOCS, SIOCS, and XBRi, including Kubernetes-based containerization — improving deployment agility, scalability, resilience, and operational efficiency.
Established predictive maintenance and proactive incident response protocols, reducing downtime 30% and improving uptime 25%.
Designed and enforced ITIL-aligned change management and SOPs, cutting recurring incidents 40% and eliminating operational silos.
Served as executive escalation point for enterprise clients, resolving high-severity issues and reinforcing customer trust.

Fusion Middleware Practice Lead / Manager · Data Intensity LLC

Jun 2015 — Sep 2016

Greater Boston Area, MA

Led the Oracle Fusion Middleware practice across SOA, B2B, OER, and OAM, providing technical leadership and operational oversight for secure, highly available enterprise platforms.
Partnered across application and infrastructure teams to integrate middleware with Oracle EBS and JD Edwards, improving cross-system reliability and operational efficiency.
Standardized service delivery through team runbooks, process documentation, and automation, improving support consistency and accelerating incident resolution.

Technical Lead, Global Infrastructure · Weatherford International

Jul 2013 — Jun 2015

Greater Houston Area, TX

Led enterprise infrastructure operations across multiple global regions, maintaining high availability, business continuity, and disaster recovery readiness.
Improved operational response by reducing incident resolution times 20% through automation and modern observability practices.
Partnered with business and IT stakeholders to deliver secure, scalable, resilient infrastructure aligned with compliance and operational requirements.

Earlier Experience

Oracle · AZ Dept. of Revenue Sr. Oracle Fusion Middleware Architect Zero audit findings in a high-compliance environment.

ATI Allvac Sr. Oracle Fusion Middleware Architect Delivered secure, compliant deployments on schedule.

SITA Sr. Oracle Fusion Middleware Administrator Reduced middleware issue resolution time 15%.

American Tower Sr. Oracle Fusion Middleware Administrator Optimized middleware performance and resource utilization.

Freddie Mac Sr. Oracle Fusion Middleware Integrator Maintained security and regulatory compliance at scale.

Citi WebLogic Systems Administrator / SDM Enterprise WebLogic deployments and tuning across Solaris/Linux.

IBT / State Street Infrastructure Support Architected clustered, load-balanced HA platforms.

BankOne Systems Engineer Application packaging for retail banking platforms.

ExxonMobil Application Packaging Automated enterprise software distribution globally.

03. Core Competencies

Operations & Delivery

Global SaaS & Technology Operations
Service Delivery & Operational Governance
SLA, KPI & Availability Management
Major Incident, Risk & Change Leadership

Cloud & Infrastructure

Cloud Infrastructure — OCI, AWS
Kubernetes & Containerization
Cloud Lifecycle Management
Observability & Predictive Maintenance

Leadership & Strategy

Global Technology Operations Leadership
Executive Stakeholder & Client Engagement
Team Leadership & Talent Development
Technology Strategy & Enterprise Modernization

Education & Certifications

B.S., Computer Science Bachelor of Science

AWS Certified Solutions Architect – Associate Amazon Web Services (AWS) · SAA-C03 · Issued Aug 2026

Oracle Cloud Infrastructure Foundations 2020 Associate Oracle · 1Z0-1085-20 · Issued Jul 2025

Oracle WebLogic Server 12c Certified Implementation Specialist Oracle · 1Z0-599 · Issued Sep 2015

04. Contact

Let's Connect

I welcome conversations about enterprise technology operations, SaaS reliability, technology transformation, and building high-performing global teams. I’m particularly interested in Director-level leadership opportunities where I can bring together operational excellence, technology strategy, and strong team leadership.

Contact Me