Hello, My Name is

Srini Gondi.

SaaS Operations & Enterprise Technology.

I'm a technology executive with 22+ years scaling mission-critical SaaS platforms and cloud infrastructure. As Technical Director at Oracle's Retail GBU, I govern 99%+ SLA compliance across a portfolio of 50+ Fortune 500 clients — turning C-suite vision into resilient, high-performance execution.

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01. About Me

I'm a strategic technology leader specializing in Global SaaS Operations, Cloud Infrastructure, and Enterprise Modernization. My work centers on scaling the platforms that Fortune 500 retailers run their businesses on — and keeping them reliable, secure, and always-on.

Over the past two decades I've directed global, cross-functional organizations to reduce enterprise downtime by 30% through AI-driven observability and ITIL-aligned service delivery. I lead Kubernetes and cloud-native transformations, build high-performing engineering teams across time zones, and translate executive vision into operational excellence.

Technologies and domains I work across:

  • Cloud (OCI, AWS)
  • Kubernetes
  • SaaS Operations
  • ITIL / SRE
  • Oracle Fusion Middleware
  • Gen AI & Agentic AI
SG

Technical Director

Oracle · Retail GBU

Greater Boston Area, MA

0Years of leadership
0Fortune 500 clients
0SLA compliance
0Downtime reduced

02. Where I've Worked

Technical Director, Global Cloud Operations · Oracle (Retail GBU)

Mar 2017 — Present

Program Operations Lead · SaaS Continuity · Greater Boston Area, MA

  • Directed global enterprise SaaS operations across a portfolio of 50+ Fortune 500 clients, owning the full Cloud Lifecycle Management and protecting client revenue through reliability.
  • Led a Kubernetes-based containerization transformation across XOCS, SIOCS, and XBRi applications — reducing deployment cycle times and increasing scalability and fault tolerance.
  • Established predictive maintenance and proactive incident response protocols, reducing downtime 30% and improving uptime 25%.
  • Designed and enforced ITIL-aligned change management and SOPs, cutting recurring incidents 40% and eliminating operational silos.
  • Served as executive escalation point for enterprise clients, resolving high-severity issues and reinforcing customer trust.

Fusion Middleware Practice Lead / Manager · Data Intensity LLC

Jun 2015 — Sep 2016

Greater Boston Area, MA

  • Led the Oracle Fusion Middleware practice (SOA, B2B, OER, OAM), ensuring secure integrations and high availability across enterprise platforms.
  • Integrated middleware with Oracle EBS and JD Edwards, streamlining data exchange and cross-system operational efficiency.
  • Built team runbooks, process documentation, and automation scripts that standardized support operations and accelerated incident resolution.

Technical Lead, Global Infrastructure · Weatherford International

Jul 2013 — Jun 2015

Greater Houston Area, TX

  • Managed enterprise-scale IT infrastructure across multiple global regions, ensuring HA, business continuity, and disaster recovery readiness.
  • Reduced incident response times 20% through automation and modern observability tooling.
  • Partnered with business and IT units to deploy secure, scalable, resilient infrastructure aligned with compliance requirements.

Earlier Experience

Oracle · AZ Dept. of RevenueSr. Oracle Fusion Middleware ArchitectZero audit findings in a high-compliance environment.
ATI AllvacSr. Oracle Fusion Middleware ArchitectDelivered secure, compliant deployments on schedule.
SITASr. Oracle Fusion Middleware AdministratorReduced middleware issue resolution time 15%.
American TowerSr. Oracle Fusion Middleware AdministratorOptimized middleware performance and resource utilization.
Freddie MacSr. Oracle Fusion Middleware IntegratorMaintained security and regulatory compliance at scale.
CitiWebLogic Systems Administrator / SDMEnterprise WebLogic deployments and tuning across Solaris/Linux.
IBT / State StreetInfrastructure SupportArchitected clustered, load-balanced HA platforms.
BankOneSystems EngineerApplication packaging for retail banking platforms.
ExxonMobilApplication PackagingAutomated enterprise software distribution globally.

03. Core Competencies

Operations & Delivery

  • Enterprise SaaS Operations Leadership
  • Program & Service Delivery Management
  • Incident & Problem Management (SLAs / KPIs)
  • Change, Risk & Compliance (ITIL)

Cloud & Infrastructure

  • Cloud Infrastructure — OCI, AWS
  • Kubernetes & Containerization
  • Cloud Lifecycle Management
  • Observability & Predictive Maintenance

Leadership & Strategy

  • Cross-Functional Stakeholder Management
  • Global Client Onboarding & Retention
  • Team Building & Talent Development
  • Gen AI & Agentic AI Adoption

Education & Certifications

B.S., Computer ScienceBachelor of Science
Oracle AI FoundationsOracle · Issued Jul 2025
WebLogic Server 12cCertified Implementation Specialist

04. What's Next?

Let's Connect

I'm always glad to talk about enterprise cloud operations, SaaS reliability at scale, or building high-performing global teams. Whether it's an opportunity, a partnership, or a conversation — my inbox is open.

Say hello